Privacy Policy for Visitors

Learn more about how we collect, store, and protect your personal information while you explore urban guides on our platform. Your privacy and trust matter to us at Kymonivara.

Information We Collect

We gather necessary details to enhance your travel experience and support on our website.

• Basic contact information, such as your email and name, when you reach out for guide services or support.
• Details about your chosen routes or traveler preferences to help with personalized suggestions and planning.
• Technical data (like device type or browser) for optimizing website functionality and performance.
• Anonymous usage statistics to improve site navigation and urban guide recommendations.

How We Use Your Data

We use your data responsibly to connect you with guides and deliver a better, more personalized service.

• Contact you for route confirmations, trip changes, or guide introductions relevant to your inquiry.
• Improve website features based on usage data and feedback from our traveler community.
• Send you information about new urban routes or updates (only if you opt in to receive these).
• Comply with legal or regulatory obligations in Malaysia, when required.

Our Legal Basis

Your data is processed in accordance with privacy laws, primarily to provide requested services.

We only process data that is necessary for booking or support, ensuring compliance with applicable privacy regulations in Malaysia. Your rights and preferences are always respected.

Sharing Data

We share your data with trusted parties only when required for service fulfillment or legal reasons.

• Route guides receive only information essential for your booking, with confidentiality maintained at all times.
• We may use external providers for IT or customer service support under strict privacy agreements.
• Legal or regulatory disclosures will happen only if required by law to protect you or our service.

Data Security

We use encryption, access controls, and secure data storage to keep your personal information safe. Our systems are regularly reviewed, and staff are trained to recognize privacy risks, ensuring your privacy is always a top priority.

Your Rights

You have rights regarding data access, correction, and deletion under Malaysian privacy law.

• Ask what personal data is held and request a copy at any time.
• Update or correct your details if they are inaccurate or outdated.
• Request deletion of your data where legally permitted.
• Object to or restrict certain uses of your information.

Cookies

Cookies help us make browsing smoother and remember your preferences during your visit.

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Contact Us

For questions or privacy requests, reach our team by phone, email, or mail.

Privacy Policy Changes

Material changes will be communicated on this page. Continued use means you accept updates to our privacy practices.